The Scheme is taking a long time to process applications, and there are exacting requirements of supporting documentation. Without those documents, your application will be put on hold or could be rejected.
If you have not heard from the Scheme for 10 days following your application, our advice is to phone the Scheme on 0300 131 0053 and to ask about anything which might be outstanding from you. You can also email customer@green-homes-grant.
Once your voucher is issued by the Government, HomeSun will be notified and we will get in touch with you to sort out next steps.
If you applied for an air source heat pump, we will be agreeing diary dates for an MCS survey. This is an in-home detailed assessment of your home which will take up to a half day and, from that, we will be able to do full thermal calculations and fully specify the system for your home. In most cases, this will match your estimate but there will be instances where changes are recommended or required.
If you applied for insulation on your Park Home, we’ll be scheduling work for surveyors and installer teams around the country on a park-by-park basis. We will need time for any agreements with site owners, and for vouchers to come through for ‘groups’ of homes on particular Parks. Plus – unfortunately – we have to take account of weather conditions as the top coat to External Wall Insulation requires dry conditions.
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