At HomeSun we are committed to delivering a first-class service to each and every one of our customers. However, should you have cause to complain, we will ensure that we handle each dispute fairly, and in line with all regulations set out by our governing bodies.
We aim to settle complaints quickly and to use plain English without Jargon.
To handle complaints correctly, we have systems in place to ensure that we do everything we can to reach a speedy resolution, this means we have:
- An easy to understand policy.
- A complaints process that is easy to use.
- One person within the organisation who has overall responsibility for the complaints procedure.
- A commitment to reach amicable solutions.
- Trained staff, who understand how to handle complaints.
- Methods of correcting poor performance to prevent reoccurrences.
- A system to retain records to help support claims on warranties and guarantees.