Our Code of Practice
Homesun believes in a mutually beneficial partnership with its customers. Your home is not only one of your most important financial assets but you will have an emotional attachment to it. We know that, you need to be able to trust us, and we must respect your property. We strive to meet our ‘partner’ commitments by operating to a Code which is central to the type of people we employ, and the way we operate.
The HomeSun Code of Practice
HomeSun believes in a mutually beneficial partnership with its customers. Your home is not only one of your most important financial assets but you will have an emotional attachment to it. We know that, you need to be able to trust us, and we must respect your property. We strive to meet our ‘partner’ commitments by operating to a Code which is central to the type of people we employ, and the way we operate.
Our 4 key words are: Professional, Attentive, Clear, Enterprising.
• We select and train staff to a level appropriate for their role
• We keep staff abreast of changes that may affect staff and their customers
• We strive to be clear about any product or service we offer, and we will not overstay our welcome in our customers’ homes
• We take seriously any problem a customer may have, and we will follow the issue through to resolution
• We manage third party suppliers to deliver a HomeSun standard of service
• We will continue to search out and create new value-for-money ways to help customers to reduce their energy bills.
